Customer Service

CPD Approved

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.

But how is this done?

How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.

PLUS – 3 CPD Units – for more information on CPD units, click here (https://cpduk.co.uk/news/cpd-points-units-credits)

Modules

  1. About the Course

  2. What is Customer Service

  3. The Goals of Great Customer Service

  4. Discovering and Understanding Customer Needs

  5. Delivering Maximum Levels of Customer Service

  6. Making Customers Feel Great From the Start

  7. Communication Skills

  8. Non-verbal Communication and Body Language

  9. Dealing with Customer Complaints

Each module requires a pass rate of 70% or higher to proceed

Already with us?

Price: £35.00 + VAT

Safety For is an Approved Training Organisation delivering a range of courses, covering all operations and industries. Our training conveys key messages, in a clear and concise delivery, suitable for all levels of delegates. If you are interested in any of our courses, or would like to have more information, please get in touch or call our office on 01948 871 373 and speak with one of our professional and friendly team.